Updating Patroller - This section shows you how to update Genetec Patroller™ on your in-vehicle computer. - Patroller 7.0 - Release notes

Genetec Patroller™ Release Notes 7.0.1
Product
Patroller
Content type
Release notes
Version
7.0
Release
7.0.1
ft:locale
en-US
Last updated
2026-02-02

This section shows you how to update Genetec Patroller™ on your in-vehicle computer.

Before you begin

  • Read the following Release Notes for any known issues and other information about the release:
    • AutoVu™ SharpOS Release Notes
    • Genetec Patroller™ Release Notes
    • Security Center Release Notes
  • As a best practice, ensure that all license plate reads are offloaded.
  • Close Patroller and Genetec Patroller™ Config Tool.
  • If Patroller is installed or updated by users who aren’t logged in as Windows administrators, you must ensure that these users have access rights to the Patroller installation folder. Note that the name of the folder changes with each major release.
  • If you’re running a 32-bit version of SQL Server on a 64-bit operating system, uninstall the 32-bit version of SQL Server and install the version packaged with the Patroller installer. This is necessary so that the system can enable FILESTREAM.

What you should know

  • Security Center communicates with Patrollers using port 18731. As a result, previous Patroller versions already connected to the deprecated port 8731 appear under the ALPR Manager in a yellow warning state. Patroller continues to function and can send reads to Security Center as usual. To return the Patrollers to a normal state, update them to the latest Patroller release.
  • Your configuration settings are carried over from the previous version.
  • Following the update, the system might request permission to update the database schema and restart Patroller.

Procedure

  1. Install one of the following minimum supported Security Center versions. For information, see Patroller 7.0.1 compatibility.
  2. Run the Setup.exe in the root folder of the Patroller installation package.
  3. A message is displayed indicating that an earlier version of Patroller is installed. Click OK to confirm the update.
  4. Click Next to begin the update, or click Cancel to stop the installation.
  5. Read and accept the License Agreement, and then click Next.
  6. Select the default installation folder, and then click Next, or click Change to choose a different installation folder.
  7. On the Select Type page, select Complete or Custom installation.
  8. If performing a Custom installation, click the Component arrow to display a list of installation choices. Select a component in the list. Under Feature Description, the requirements for each component are displayed. To remove the component, click This feature will not be installed on local hard drive.
  9. To display the available space on the disk volumes of your machine, click Space.
  10. On the Database Server Selection page, do one of the following:
    • If an SQL database server isn’t already installed on the computer, select Install a new database server.

      This option installs Microsoft® SQL Server 2022 Express Edition and creates a database instance called SQLEXPRESS.

    • If SQL database server is already installed on the computer, and you would like to use this database, select Use an existing SQL database server. In the Database Server list, select the existing SQL Server name.
  11. Click Next.
  12. Select your database server authentication method and click Next.
    Windows Authentication
    Only users with Windows administrator privileges on the Patroller computer are able to access the Patroller database.
    SQL Server and Windows Authentication (mixed mode)
    This is the recommended authentication method. It allows users without Windows administrator privileges to access the Patroller database. Choose a Password for Patroller to access the database.
    NOTE: Ensure that the password is at least 8 characters long. If not, SQL defaults to Windows Authentication only.
  13. On the Performance Enhancement page, it’s recommended that you leave both check boxes selected and click Next.
  14. Allow the setup program to automatically create firewall rules and click Next. This opens required ports that Patroller needs to communicate with Security Center and the connected Sharp units.
  15. Click Install.
  16. When the installation is complete, click Finish.
  17. If required, the system will request permission to update the database schema and restart Patroller.

Results

The Patroller update is complete.

After you finish

  • After updating Patroller to version 7.0 or later, all existing Patrollers and any new ones you add must be registered with Security Center. For more information, see Sending live events from Patroller to Security Center.
    NOTE: The Security Center user must have the Register Patroller privilege. For more information, see Assigning privileges to users.
  • If you use encrypted Live transfer for offloading from Patroller, upgrading to Security Center 5.13.2.0 or later requires you to manually replace the OffloadPublicKey.xml file on the Patroller computer. For more information, see Configuring a public key for encryption of offload data.
  • If you didn’t allow the setup program to create firewall rules, open the default Patroller ports.
  • Update Plate Reader on the mobile Sharp units (described in a separate document). For more information, contact your Genetec™ representative.
  • The following Patroller settings are reset to their factory defaults after updating:
    Patroller window behavior
    The Patroller window’s initial size, position, and state (normal, minimized, maximized) are reset. You re-size and re-position the window manually, and you configure the window’s state from the User interface section in Genetec Patroller Config Tool.
    Map rotation behavior
    The option to have the Patroller icon or the map rotate with vehicle movement is reset. You can configure this setting from Patroller’s Options tab.
    Main window display
    The option to display the map or the vehicle’s context image in the Patroller main window is reset. You can configure this setting by clicking the thumbnail map or image in the Patroller information panel.
    Initial GPS position
    The Patroller’s initial GPS position is reset. This will automatically be adjusted as the Patroller vehicle starts moving.
    MLPI Selection type
    (Mobile License Plate Inventory only) The way you patrol a parking facility in MLPI is reset. You can choose between Route or Configuration when selecting a parking facility in Patroller.
    Genetec Patroller location display
    How Patroller displays the vehicle’s current location is reset. You can tap the address in the notification bar at the top of the Patroller window to toggle between displaying the reverse-geocoded address or GPS coordinates.
  • You can refer to your old Patroller configuration files to update the current Patroller settings. The files are located on the in-vehicle computer at the default location C:\Program Files\Genetec AutoVu X.Y\MobileClient\OldConfigFiles. The configuration files from the earlier versions remain in their original directory.
  • If you’re using maps, you need to install and configure BeNomad maps because MapInfo is no longer supported.