Accepting and rejecting hits in Patroller - Patroller 6.7

Genetec Patrollerâ„¢ Standalone User Guide 6.7

Product
Patroller
Content type
Guides > User guides
Version
6.7
ft:locale
en-US
Last updated
2023-06-20

When a hit occurs, Genetec Patroller changes to review mode and displays the hit. You must decide if the hit is valid and if the hit should be enforced.

What you should know

  • Depending on how the system is configured, the following reads might be sent to Security Center.
    • All license plate reads
    • Hits that are enforced
    • Hits that are not enforced
    • Hits that are rejected
  • In some systems, the administrator might configure Genetec Patrollerâ„¢ to automatically accepts and enforces every hit without any user interaction required.
  • When a Sharp camera captures a license plate read, the system notifies you by emitting a sound.
    NOTE: If the patrol vehicle is equipped with front and rear-facing cameras, the system might be configured to fuse the reads from the cameras. The fusion process delays the audible notification by about 3 seconds.

Procedure

  1. From the main Patroller window, tap Hits.
    The unacknowledged hit list appears in the plate review reel.
  2. Tap a hit and review the provided information. Tap Reject or Accept.
    Reject
    Select this if the information does not match and is not a real hit. Rejected hits are removed from the unacknowledged hit list.
    Accept
    Select this if the information displayed for the hit matches the image and you can confirm that the hit is valid.
    NOTE: Depending on which mode you are working in and how Patroller is configured, you might be required to provide additional information when accepting a hit.
  3. Tap Enforce or Do not enforce.
    Enforce
    Select this if a citation should be issued for the vehicle.
    Do not enforce
    Select this if the hit is valid, but you do not want to issue a citation. The read is removed from the unacknowledged hit list. If the plate is read again, it generates another hit.
    NOTE:
    • When a hit is accepted but not enforced,
    • Depending on which mode you are working in and how Patroller is configured, you might need to enter additional information when you enforce a hit.
  4. Tap Go live and continue patrol.