Troubleshooting: Hotlist or permit list does not update automatically in Patroller - Patroller 6.7

Genetec Patrollerâ„¢ Standalone User Guide 6.7

Product
Patroller
Content type
Guides > User guides
Version
6.7
ft:locale
en-US
Last updated
2023-06-20

If your Hotlist or permits lists are not updating automatically, you can troubleshoot the issue.

What you should know

CAUSE: There might be a problem with the location or date of the source file.

Procedure

  • Check the location of the source file.
    If the file was originally imported from a USB key and then moved to a folder on the in-vehicle computer, Genetec Patrollerâ„¢ will look for the file from the USB key location.
  • Check the date of the source file.
    Patroller will not automatically update a file that has a date that is older than the original import date.