Troubleshooting: Map is white and only Patroller icon is displayed - Patroller 6.7

Genetec Patrollerâ„¢ Standalone User Guide 6.7

Product
Patroller
Content type
Guides > User guides
Version
6.7
Language
English
Last updated
2023-06-20

If the Genetec Patrollerâ„¢ map is all white and only the Patroller icon is displayed, you can troubleshoot the issue.

What you should know

CAUSE: You are zoomed in too close on the map, or your map is for a specific region and you are outside the zone covered by the map.

Procedure

  • Zoom out on the map.
  • Re-enter the region to make the map appear.