Troubleshooting: Blue screen in Context Camera screen in Sharp Portal - Patroller Curb Sense 6.7

Genetec Patroller™ User Guide 6.7 for Curb Sense™
Product
Patroller
Content type
Guides > User guides
Version
6.7
Language
English
Last updated
2023-06-20

If you see a blue screen in Context Camera image in the Live feed tab of the Sharp Portal, you can troubleshoot the issue.

What you should know

CAUSE: The Sharp cable might not be connected properly.

Procedure

TRY THIS:

Verify that the Sharp cable is properly connected.