If an arrow on the Curb Sense™ icon indicates that uploads are not complete, you can troubleshoot the issue.
What you should know
- A check mark on the Curb Sense icon
(
)
indicates all reads and images have been uploaded. - If the cloud icon constantly show a number (
), it indicates that events are backed up or are taking
longer than normal to send. - When you log off, the system warns you if reads and images are still pending upload to Curb Sense.
CAUSE: Genetec Patroller™ cannot communicate the Curb Sense back office.
Procedure
-
Curb Sense back office might be
experiencing processing delays, wait for a few minutes to see if the issue is
resolved. If the issue persists, or if the Curb Sense icon displays an error (
), contact your
system administrator.