The Genetec™ Technical Assistance Center provides you with premium technical support services by delivering timely, accurate, and professional solutions to the technical issues that you encounter with your Genetec™ product or service.
When you are under Genetec Advantage coverage and have a valid training certification, you can access live support from Genetec Technical Support team members during business hours, over the phone, and through the online chat services in the Genetec Portal. In the Technical Assistance section of the Genetec™ Portal, the online extension of the Genetec Technical Assistance Center, you can also submit support requests and find support tools for the full suite of Genetec IP security solutions.