The end user will gain a voucher for Technical Certification Training. Training certifies a power user or IT administrator to access the Genetec™ Technical Assistance Center by phone, chat, and through the Technical Assistance section of the Genetec™ Portal.
This ensures a three-way collaboration between the integrator, the end user, and Genetec Inc. to speed up the issue resolution process.
- One voucher per system or ADV contract with at least 300 total connections.
- Two vouchers are granted for systems or ADV contracts with over 1000 connections.
- For every additional 1000 connections on the system or ADV contract, 1 seat is awarded.
- Vouchers renew every year.
- Eligible for systems that are not End of Life.
Both basic and specialized technical certification courses can be redeemed if the person enrolling meets the prerequisites. For a list of courses that the voucher can redeem, see the Genetec training certification courses directory.