If you get errors when you try to create or modify cardholders in the Cardholder management task, you must verify your plugin role.
Possible symptoms
Trying to add or modify a cardholder triggers one of the following messages:
- An error occurred while saving the cardholder. The Enhanced Cardholder Management plugin is required and was not found.
- An error occurred while saving the cardholder. The role must be running on a server.
Causes
The plugin role is in a partition that is not visible to the user, the plugin role is not running, or the plugin package is missing from the workstation.
Solutions
Solution 1: Confirm that the plugin resides in a partition that is visible to all users.
Solution 2: Confirm that the plugin is online and running on the plugin server.
Solution 3: Confirm that the plugin is installed on the client workstation.