Adding or modifying cardholders returns error messages that the plugin is missing or not running - Genetec™ Enhanced Cardholder Management 1.0

Genetec™ Enhanced Cardholder Management Plugin Guide 1.0.0

Applies to
Genetec™ Enhanced Cardholder Management 1.0
Last updated
2022-11-01
Content type
Guides > Plugin and extension guides
Language
English
Product
Genetec™ Enhanced Cardholder Management
Version
1.0

If you get errors when you try to create or modify cardholders in the Cardholder management task, you must verify your plugin role.

Possible symptoms

Trying to add or modify a cardholder triggers one of the following messages:
  • An error occurred while saving the cardholder. The Enhanced Cardholder Management plugin is required and was not found.
  • An error occurred while saving the cardholder. The role must be running on a server.

Causes

The plugin role is in a partition that is not visible to the user, the plugin role is not running, or the plugin package is missing from the workstation.

Solutions

Solution 1: Confirm that the plugin resides in a partition that is visible to all users.

Solution 2: Confirm that the plugin is online and running on the plugin server.

Solution 3: Confirm that the plugin is installed on the client workstation.