Bosch intrusion panel is displayed as offline in Security Center - Genetec™ Intrusion Protocol 5.0.0

Genetec™ Intrusion Protocol Extension Guide 5.0.0

Applies to
Genetec™ Intrusion Protocol 5.0.0
Last updated
2022-04-14
Content type
Guides > Plugin and extension guides
Language
English
Product
Genetec™ Intrusion Protocol
Version
5.0

If a Bosch intrusion panel is displayed as offline in Security Center, it could be an indication of connectivity issues between the Genetec™ Intrusion Bridge and the panel.

To help you troubleshoot this issue, refer to the possible causes and their respective solutions below.

Possible symptoms:

In the Intrusion detection task, the panel is displayed in offline mode in the entity browser.

Cause

A connectivity issue between panel and intrusion manager role.

Solutions

Solution 1: Check the network connection between the panel and the Genetec™ Intrusion Bridge, particularly if the panel is not installed on a local network.

Solution 2: Make sure the enrollment settings in the Genetec™ Intrusion Bridge match the settings on the Bosch panel. This includes the IP address, automation mode, port, and passcode.

Solution 3: The Bosch panel has been programmed with the incorrect automation settings in the Bosch Remote Programming Software (RPS).

Solution 4: Make sure that only one client is connected to the panel.