If a Bosch intrusion panel is displayed as offline in Security Center, it could be an indication of connectivity issues between the Genetec™ Intrusion Bridge and the panel.
To help you troubleshoot this issue, refer to the possible causes and their respective solutions below.
Possible symptoms:
In the Intrusion detection task, the panel is displayed in offline mode in the entity browser.Cause
A connectivity issue between panel and intrusion manager role.
Solutions
Solution 1: Check the network connection between the panel and the Genetec Intrusion Bridge, particularly if the panel is not installed on a local network.
Solution 2: Make sure the enrollment settings in the Genetec Intrusion Bridge match the settings on the Bosch panel. This includes the IP address, automation mode, port, and passcode.
Solution 3: The Bosch panel has been programmed with the incorrect automation settings in the Bosch Remote Programming Software (RPS).
Solution 4: Make sure that only one client is connected to the panel.