Cannot view the System ID - Genetec Update Service

Genetec™ Update Service User Guide
Applies to
Genetec Update Service
Last updated
2024-02-29
Content type
Guides > User guides
Language
English
Product
Genetec Update Service

If you cannot view the System ID used by GUS to check for updates, you can troubleshoot the issue.

Solution

To resolve the issue, do the following:
  1. On the workstation, go to C:\ProgramData\Genetec Update Service and open the GenetecUpdaterServiceParameters.xml file.
    NOTE: Admin privileges are required.
  2. Find the following:
    Code 
    <SystemIdInformation>
      <SystemId>SYSTEM_ID</SystemId>
      <Timestamp>DATETIME</Timestamp>
</SystemIdInformation>
  3. SystemId contains the System ID retrieved from the Directory.
  4. Timestamp is the last time that GUS obtained the System ID from the Directory.
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