Cannot view the System ID - If you cannot view the System ID used by GUS to check for updates, you can troubleshoot the issue. - Genetec Update Service

Genetec™ Update Service User Guide
Product
Genetec Update Service
Content type
Guides > User guides
ft:locale
en-US
Last updated
2025-07-09

If you cannot view the System ID used by GUS to check for updates, you can troubleshoot the issue.

Tip: To get all log files and configurations files necessary to investigate any Genetec Update Service issues in a zip file, click the Get troubleshooting data in the Settings tab Advanced settings section. For more information, see Configuring Advanced settings

Solution

To resolve the issue, do the following:
  1. On the workstation, go to C:\ProgramData\Genetec Update Service and open the GenetecUpdaterServiceParameters.xml file.
    NOTE: Admin privileges are required.
  2. Find the following:
    Code 
    <SystemIdInformation>
      <SystemId>SYSTEM_ID</SystemId>
      <Timestamp>DATETIME</Timestamp>
</SystemIdInformation>
  3. SystemId contains the System ID retrieved from the Directory.
  4. Timestamp is the last time that GUS obtained the System ID from the Directory.
Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.