If you forgot your Genetec™ Update Service (GUS) admin password, you can reset it. You must have administrator privileges to modify GUS configuration files.
Cause
This issue typically occurs if you forgot your GUS admin password.
Solution
To resolve the issue, do the following:
- Go to: C:\ProgramData\Genetec Update Service.
- Open GenetecUpdaterServiceParameters.xml using a text editor.
- Remove the <Password> parameter.NOTE: If the machine is a standalone GUS, you must change
<EnrollmentState>to<EnrollmentState>None</EnrollmentState>before restarting the GUS. - Restart the Genetec Update Service.
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