Managing Mission Control incidents - Genetec Web App

View, investigate, and resolve triggered incidents from the Maps or Reports task of the Genetec™ Web App.

1. From the vertical navigation bar, click Maps or Reports.
   
2. Click Incidents () to open the Incident list panel.
   
3. Right-click an incident to take ownership or change the state of an incident.
   
4. Click the incident that you want to manage.
   A pane opens in which you can view details, edit options, and user procedures.

   NOTE: The order of the widgets in the pane is based on the configuration of the incident details pane in Mission Control™.

   
5. To begin the incident's resolution procedure, click Start in the User procedure section .
6. Click () to restart the procedure or view the Time To Response (TTR) details.
7. (Optional) Click Add comment () to add a comment to the selected incident.
8. (Optional) In the Linked incidents section, click to add a linked incident.
   
9. (Optional) Click to remove a linked incident.
10. (Optional) To download a document related to an incident, click next to the document in the Documents section.
    
    The documents displayed in the Documents section must be uploaded in Security Desk.
    NOTE: Documents can only be downloaded in the Genetec Web App if you are running Security Center 5.11.x.x and Genetec Mission Control™ 3.1.3.
11. (Optional) View activities related to the incident:
    1. In the Latest activity section, click .
    2. Select the types of activity events to search for.
    
    1. Click Apply.
    The filtered activity events are displayed in the Latest activities section.