If the GeoRSS role is missing the Feeds page, then the plugin is not installed on your local machine. The plugin must be installed on a Genetec™ Server (main or expansion) and on all client workstations used to monitor RSS feeds.
To help you troubleshoot this issue, refer to the possible causes and their respective solutions below.
- In Config Tool, you see the plugin in the Plugins task and you can add a new plugin role, but the role is missing the Feeds tab.
- In Security Desk, you do not see the GeoRSS events task for this plugin.
- In Security Desk, you do not see RSS feed items listed on maps.
The GeoRSS plugin is not installed on the local computer or the license (certificate) is invalid.
Solution 1: Install the GeoRSS plugin on your local workstation.
Solution 2: Ensure that the plugin is installed on a Genetec™ Server and the GeoRSS role is created.
Solution 3: Confirm that the plugin is installed on your Security Center computer: from the home page in Security Desk or Config Tool, click and look in the list for entries that begin with Genetec.Plugins.
Solution 4: Confirm that your system has a license certificate for the plugin: from the home page in Security Desk or Config Tool, click and look in the list for GeoRSS.