Troubleshooting: Driver fails to install for HID OMNIKEY USB readers - Security Center | HID

HID OMNIKEY reader integration
Product
Security Center
Content type
Guides > Installation guides
ft:locale
en-US
Last updated
2024-09-09

If each time you try to enroll a credential using an HID OMNIKEY USB reader, you see an error message from Windows indicating that the driver failed to install, there are some troubleshooting steps you can use to resolve the issue.

Before you begin

  • Disconnect the OMNIKEY reader from your workstation.
  • Close Security Desk and Config Tool.

What you should know

This issue typically occurs because Windows cannot find the appropriate driver for the reader. Because Windows will try to load the default USB driver, the reader can appear to work properly until you observe some undesirable behavior. To avoid such behavior, it is recommended to install the driver that is specific to the type of reader provided by the manufacturer.

Procedure

  1. Make sure that your OMNIKEY reader is compatible with Security Center and is configured properly.
  2. Install the driver, according to the instructions provided in the OMNIKEY reader documentation.
    You can search for the documentation on the HID website at http://www.hidglobal.com/documents.
  3. When installation is complete, ensure that the reader is enabled:
    1. From the Security Desk homepage, click Options > External devices.
    2. Turn on the Omnikey USB reader option.
    3. Click Save.
    4. Restart your application.
  4. Try to enroll a credential again.

Results

The error message should not be displayed anymore.