If alarms triggered by a Honeywell Galaxy intrusion panel are not received in Security Center, the alarm recipients might not be configured properly.
This issue typically occurs when an alarm lacks recipients associated with it.
What you should know
- Open the Alarms task, select the alarm entity in the entity browser, and then click Properties.
In alarm recipients, ensure that the user who needs to be notified when the
alarm is triggered is added to the list.
NOTE: The users or user groups selected here are the default alarm recipients configured when the alarm entities are created by the extension. If this list is empty, alarms will still be triggered in Security Center, but no users will be notified. You can also add alarm recipients later in the Properties tab of the alarm entity.