If alarms triggered by a Honeywell
Galaxy intrusion panel are not
received in Security
Center, the alarm recipients
might not be configured properly.
What you should know
This issue typically occurs when an alarm lacks recipients associated with
it.
Procedure
-
Open the Alarms task, select the alarm entity in the
entity browser, and then click Properties.
-
In alarm recipients, ensure that the user who needs to be notified when the
alarm is triggered is added to the list.
NOTE: The users or user groups selected here are the default alarm recipients
configured when the alarm entities are created by the extension. If this
list is empty, alarms will still be triggered in Security
Center, but no users will be
notified. You can also add alarm recipients later in the
Properties tab of the alarm entity.