If the Properties page, reports, events, and alerts are missing, the extension is not installed on your local machine. The extension must be installed on a Genetec™ Server (main or expansion) and on all client workstations that are used to monitor incidents.
Symptoms
- In Config Tool, you see the plugin in the Extensions task, and you can add a new extension role, but the role is missing the Properties tab.
- In Security Desk, you do not see any events for your Honeywell Galaxy Intrusion Panel in the reports you generate.
- In Security Desk, you do not see the reports for this extension.
- In Security Desk, you are not receiving events or alerts for this extension.
Cause
The extension is not installed on the local computer, the license (certificate) is invalid, or you are missing the required user privileges.
Solutions
Solution 1: Install the extension on your local computer.
Solution 2: Make sure that a Security Center server has the extension installed, that the Intrusion Manager role is hosted on it, and that it is configured correctly.
Solution 3: Confirm that the extension is installed on your Security Center computer: from the homepage in Security Desk or Config Tool, click and look in the list for entries that begin with Genetec.Extensions.
Solution 4: Confirm that your system has a license certificate for the extension: from the homepage in Security Desk or Config Tool, click , look in the list for the name of the extension, and make sure that your access permissions are set to Unlimited.