How do I install or uninstall a Security Center patch release? - This FAQ explains how to install and uninstall a Security Center patch release.

The patch release must be installed on all Security Center computers that have the Server or Client installed, unless otherwise specified by Genetec Inc.

1. Log on to GTAP and download the patch release:
   1. Click > Technical Assistance > Product Download.
   2. From the Download Finder list, select Security Center.
   3. Select either the minor version for your patch release, or All Builds. If you select the minor version, only the patches for that minor version are displayed in the Cumulative Updates section. If you select All Builds, all cumulative updates for the major version are displayed.
   4. In the Cumulative Updates section, download the Security Center v [patch release version] package.
2. Exit from all Genetec™ applications.
   For example, Config Tool, Security Desk, and so on.
3. Double-click on Genetec Security Center Update [patch release version].exe.
4. Unzip the files to a Windows folder.
   By default, the extracted files are save to C:\Genetec.
5. Right-click the extracted Genetec Security Center Update [patch release version].exe file and select Run as administrator.
6. After InstallShield has finished analyzing your computer to begin the installation, click Update.
7. Click Finish.

You can install the patch release without any prompts or visual feedback using a command line.

1. Log on to GTAP and download the patch release:
   1. Click > Technical Assistance > Product Download.
   2. From the Download Finder list, select Security Center.
   3. Select either the minor version for your patch release, or All Builds. If you select the minor version, only the patches for that minor version are displayed in the Cumulative Updates section. If you select All Builds, all cumulative updates for the major version are displayed.
   4. In the Cumulative Updates section, download the Security Center v [patch release version] package.
2. Double-click on Genetec™ Security Center Update [patch release version].exe.
3. Unzip the files to a Windows folder.
   By default, the extracted files are save to C:\Genetec.
4. Use the command prompt to run the following command:
   Code

   “NAME_OF_THE_PATCH.exe” /s /v”/qn”

   

   The command can be run from the location of the .exe file. For example:

   Code

   “Patch release for Genetec™ Security Center [major version].exe” /s /v”/qn”

   

   The command can also be run by providing the complete file path:

   Code

   “C:\Genetec\Patch release for Genetec Security Center [major version].exe” /s /v”/qn”

   

You can uninstall Security Center patch releases from Windows Control Panel.

To uninstall a component from Windows 10:

1. Click Start > Control Panel > Programs and Features.
2. Click View Installed Updates, right-click the patch release, and select Uninstall.

To uninstall a component from Windows Server 2012:

1. Right-click the Start button and select Programs and Features.
2. Click View Installed Updates, right-click the patch release, and select Uninstall.