Do Mercury LP controllers work with Security Center 5.7 or earlier? - Synergis™ Softwire 10.9 SR1 | Security Center

How do I integrate Mercury LP intelligent controllers?

Applies to
Synergis™ Softwire 10.9 SR1 | Security Center
Last updated
2019-05-13
Content type
FAQ
Language
English (United States)
Product line
Synergis > Synergis™ Softwire
Version
10.9

Answer: Yes. In Security Center 5.7 and earlier, Mercury LP controllers are enrolled as Mercury EP controllers in Config Tool and are displayed as EP controllers. For example, an LP1501 controller is displayed as EP1501 in Security Center.

Before enrolling your Mercury LP controller in Security Center 5.7 or earlier, you must do the following:
  1. Upgrade your Synergis™ unit to the latest Synergis™ Softwire version.
    • For a Synergis™ Cloud Link that is running Synergis™ Softwire 10.5 or earlier:
      1. Upgrade to Synergis™ Softwire version 10.6.
      2. Upgrade to Synergis™ Softwire version 10.9 SR1.
    • For a Synergis™ Master Controller unit that is running 2.2 or earlier:
      1. Upgrade to Synergis™ Softwire version 10.0.
      2. Upgrade to Synergis™ Softwire version 10.6.
      3. Upgrade to Synergis™ Softwire version 10.9 SR1.
  2. If you are using Security Center 5.4 SR3, you must install Security Center 5.4 SR3 CU12.
  3. If you are using Security Center 5.3 SR1, 5.4 GA-SR2, or 5.5 GA-SR4, enable TLS 1.0 on your Synergis™ unit as follows:
    IMPORTANT: For security purposes, it is not recommended to enable TLS 1.0 for Synergis™ Cloud Link.
    1. Download the TLS10Compatibility.sfw firmware file from https://downloadcenter.genetec.com/support/Firmware/Softwire/TLS10Compatibility/TLS10Compatibility.sfw.
    2. Upgrade the firmware on your Synergis™ unit using the TLS10Compatibility.sfw file, as follows:
      1. Log on to the Synergis™ unit using Synergis™ Appliance Portal.
      2. Click Maintenance > Softwire upgrade > Select firmware file.
      3. In the file browser, select the downloaded TLS10Compatibility.sfw file and click Open > Upgrade now.
      4. After the upgrade is complete, log on to the Synergis™ unit again using the Synergis™ Appliance Portal.
      5. Restart the unit's software by clicking Restart > Software restart.
      6. Log on to the Synergis™ unit again using the Synergis™ Appliance Portal.
      7. Restart the unit's hardware by clicking Restart > System restart.