If the Properties page, reports, events and alerts are missing, then the is not installed on your local machine. The must be installed on a Genetec™ Server (main or expansion) and on ALL client workstations that are used to monitor incidents.
Possible symptoms:
- In Security Desk, the does not appear on the Options page.
The is not installed on the local computer, the license (certificate) is invalid, or you are missing required user privileges.
Solution 1: Install the on your local computer.
Solution 2: Confirm that the plugin is installed on your Security Center computer: from the home page in Security Desk or Config Tool, click About > Installed components and look in the list for entries that begin with Genetec.Plugins.
Solution 3:Confirm that your system has a license certificate for the : from the home page in Security Desk or Config Tool, click About > Certificates, look in the list for the name of the , and make sure that your access permissions are set to Unlimited.