Plugin installed, but missing from Security Desk and Config Tool - Industrial IoT

Industrial IoT Plugin Guide

Applies to
Industrial IoT
Last updated
Content type
Guides > Plugin and extension guides
Industrial IoT

If the Properties page, reports, events and alarms are missing, then the plugin is not installed on your local machine. The plugin must be installed on a Genetec™ Server (main or expansion) and on ALL client workstations that are used to monitor incidents.


  • In Config Tool, you see the plugin in the Plugins task, and you can add a new plugin role, but the role is missing the Properties tab.
  • In Security Desk, you do not see the reports for this plugin.
  • In Security Desk, you are not receiving events or alerts for this plugin.


The plugin is not installed on the local computer, the license (certificate) is invalid, or you are missing required user privileges.


Solution 1: Install the plugin on your local computer.

Solution 2: Make sure that a Genetec™ Server has the plugin installed, the role created, and is configured correctly.

Solution 3: Confirm that the plugin is installed on your Security Center computer: from the home page in Security Desk or Config Tool, click About > Installed components and look in the list for entries that begin with Genetec.Plugins.

Solution 4: Confirm that your system has a license certificate for the plugin: from the home page in Security Desk or Config Tool, click About > Certificates. Look in the list for the name of your plugin, and make sure that you see the number of licenses you purchased.