Plugin installed, but missing from Security Desk and Config Tool - Industrial Protocol Interface 3.0

Industrial Protocol Interface Plugin Guide 3.0

Applies to
Industrial Protocol Interface 3.0
Last updated
2021-02-19
Content type
Guides
Guides > Plugin and extension guides
Language
English (United States)
Product
Industrial Protocol Interface
Version
3.0

If the plugin role's Read-only data points tab, Events tab, and Protocols tab are missing in Config Tool, then the plugin is not installed on your local machine.

To help you troubleshoot this issue, refer to these possible causes and their respective solutions.

Possible symptoms:

  • In Config Tool, you add a new Industrial Protocol Interface plugin role, but the role is missing the Read-only data points tab, Events tab, and Protocols tab.

Description of cause: The plugin is not installed on the local computer, the license (certificate) is invalid, or you are missing required user privileges.

Solution 1: Install the plugin on your local computer.

Solution 2: Confirm that the plugin is installed on your Security Center computer: from the home page in Security Desk or Config Tool, click About > Installed components and check the list for entries that begin with Genetec.Plugins.

Solution 3: Confirm that your system has a license (certificate) for the plugin: from the home page in Security Desk or Config Tool, click About > Certificates, check the list for the name of the plugin, and make sure that your access permissions are set to Unlimited.

Solution 4: Ask your system administrator to add the required privileges to your user account.