[KBA-01134] HID firmware upgrade procedure for EVO units - Security Center | HID

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Security Center
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KB articles
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English
Last updated
2024-06-12

[KBA-01134] HID firmware upgrade procedure for EVO units

This article explains how to upgrade the HID firmware of an EVO access control unit for use with Security Center.

What you should know

Attempt this procedure only if you are an advanced user. Any errors can result in a defective or unusable unit. If assistance is required, contact the Genetec™ Technical Assistance Center.

As of Security Center 5.6, we recommend that you upgrade the HID firmware of EVO units from Config Tool. For information about upgrading your unit firmware from Config Tool, click here.

IMPORTANT:
  • This procedure only applies to HID EVO units, and not to legacy VertX or EDGE units. For legacy hardware, refer to KBA-01050.
  • The doors assigned to the unit being upgraded will not function during the upgrade process.

Procedure

  1. Stop communication between the Access Manager role and the unit in one of the following ways:
    • Deactivate the Access Manager role that is connected to the unit.
      NOTE: Deactivating the Access Manager causes all units to go red until the role is reactivated.
    • Change the password of the unit:
      1. In Config Tool, open the Access control task.
      2. Select the unit and click the Network tab.
      3. Change the password of the unit to an invalid one and click Apply.
      4. Telnet to the unit and restart it by typing and entering reboot.
  2. Download and open the Unit Firmware Update tool.
  3. Follow the instructions in the PDF that is included with the Unit Firmware Update Tool.
    For a list of supported firmware, supported upgrade paths, and links to firmware downloads, see Supported firmware and download links for HID EVO controllers.
    IMPORTANT: If you must perform multiple steps in the firmware upgrade (for example, upgrading from 2.3.1.542 to 2.3.1.791, and then upgrading to 3.3.1.1168), follow these instructions after each step:
    • Update the EEPROM by going to https://<IPAddress>/cgi-bin/update.cgi and clicking Update.
    • Enable Telnet, FTP, and SSH by going to https://<IPAddress>/cgi-bin/setup.cgi?Type=adv.
  4. On the unit's web page, verify that the firmware has been applied, and make sure that FTP, Telnet, and SSL are enabled.

Supported firmware and download links for HID EVO controllers

To upgrade your HID EVO access control unit for use with Security Center, you must know the supported firmware versions, and download the firmware.

The following table lists which versions of Security Center each HID EVO unit firmware is supported with, and provides the download link for that supported firmware.
Hardware Firmware Supported with which Security Center versions
HID VertX EVO
V1000 2.3.1.542 None.

Upgrade from 2.3.1.542 to 2.3.1.791, and then upgrade to 3.3.1.1168 or later.
2.3.1.673 None.

Upgrade from 2.3.1.673 to 2.3.1.791, and then upgrade to 3.3.1.1168 or later.
2.3.1.791 None.

Upgrade to 3.3.1.1168 or later.
3.3.1.1168 5.2 SR7 to 5.5 SR5
3.5.3.101 [1][2] 5.2 SR7 to 5.12
3.6.3.101 [1][2][3] 5.2 SR7 to 5.12
3.7.0.108 [4] 5.6 SR4 with a minimum version of 5.6.977.6029

5.7 SR2 to 5.12
3.8.0.103 5.6 SR4 with a minimum version of 5.6.977.6029

5.7 SR2 to 5.12
3.8.0.105 5.6 SR4 with a minimum version of 5.6.977.6029

5.7 SR2 to 5.12
V2000 2.3.1.542 None.

Upgrade from 2.3.1.542 to 2.3.1.791, and then upgrade to 3.5.1.1483 or later.
2.3.1.673 None.

Upgrade from 2.3.1.673 to 2.3.1.791, and then upgrade to 3.5.1.1483 or later.
2.3.1.791 None.

Upgrade to 3.5.1.1483 or later.
3.5.1.1483 [1][2] 5.2 SR7 to 5.12
3.5.3.101 [1][2] 5.2 SR7 to 5.12
3.6.3.101 [1][2][3] 5.2 SR7 to 5.12
3.7.0.108 [4] 5.6 SR4 with a minimum version of 5.6.977.6029

5.7 SR2 to 5.12
3.8.0.103 5.6 SR4 with a minimum version of 5.6.977.6029

5.7 SR2 to 5.12
3.8.0.105 5.6 SR4 with a minimum version of 5.6.977.6029

5.7 SR2 to 5.12
HID Edge EVO
EH400 and EH400-K 2.3.1.603 None.

Upgrade from 2.3.1.603 to 2.3.1.841, and then upgrade to 3.3.1.1168 or later.
2.3.1.605 None.

Upgrade from 2.3.1.605 to 2.3.1.841, and then upgrade to 3.3.1.1168 or later.
2.3.1.730 None.

Upgrade from 2.3.1.730 to 2.3.1.841, and then upgrade to 3.3.1.1168 or later.
2.3.1.841 None.

Upgrade to 3.3.1.1168 or later.
3.3.1.1168 5.2 SR7 to 5.5 SR5
3.5.1.1483 [1][2] 5.2 SR7 to 5.12
3.5.3.101 [1][2] 5.2 SR7 to 5.12
3.6.3.101 [1][2][3] 5.2 SR7 to 5.12
3.7.0.108 [4] 5.6 SR4 with a minimum version of 5.6.977.6029

5.7 SR2 to 5.12
3.8.0.103 5.6 SR4 with a minimum version of 5.6.977.6029

5.7 SR2 to 5.12
3.8.0.105 5.6 SR4 with a minimum version of 5.6.977.6029

5.7 SR2 to 5.12

[1] For this firmware, you must enable the VertX API.

[2] This firmware has a known issue with an extended relock after open time. The controller will always relock 0h 0m 0s after opening.

[3] For this firmware, the reader LED might stay red on Access granted events on Doors configured as Card and PIN.

[4] We recommend using Config Tool when upgrading to or downgrading from this firmware.