[KBA-79002] DTMF sequences not working with Zenitel TCIV intercoms in Sipelia - Sipelia 2.7 SR1 and later | Security Center 5.7 SR3 and later

Applies to
Sipelia 2.7 SR1 and later | Security Center 5.7 SR3 and later
Last updated
2019-08-15
Content type
KB articles
Language
English
Product
Sipelia
Version
2.13
2.12
2.11

[KBA-79002] DTMF sequences not working with Zenitel TCIV intercoms in Sipelia

This article explains why DTMF sequences are not working with Zenitel TCIV-2 or TCIV-3 intercoms in Sipelia™.

Applies to:

Symptoms

The DTMF sequence you configured in Sipelia is not working with your Zenitel TCIV-2 or TCIV-3 intercom.

Cause

There are some additional configuration steps required for DTMF sequences to work with Zenitel TCIV intercoms in Sipelia. The DTMF pin configuration on the intercom hardware must be changed.

Workaround

To make DTMF sequences work with Zenitel TCIV intercoms in Sipelia, do the following:
  1. Configure a DTMF sequence and select the asterisk (*) for the Tone option.

  2. On the TCIV intercom, connect the trigger input to +5v and pin number 1 (this is where you connect the door unit or relay to unlock the doors).

  3. In the web page of your intercom, click SIP Configuration > I/O Settings.
  4. From the I/O Pin 1 drop-down list, select Output 1.

  5. In the web page click SIP Configuration > Relay/Output Settings.
  6. From the Choose Relay To Configure drop-down list, select Output 1.
  7. From the Remote Digit For Timed Relay On drop-down list, select * (or M-Key ON).

    This value must match the Tone setting value you configured for the DTMF sequence in Config Tool.