[KBA-79002] DTMF sequences not working with Zenitel TCIV intercoms in Sipelia
This article explains why DTMF sequences are not working with Zenitel TCIV-2 or TCIV-3 intercoms in Sipelia™.
Applies to:
Symptoms
The DTMF sequence you configured in Sipelia is not working with your Zenitel TCIV-2 or TCIV-3 intercom.
Cause
There are some additional configuration steps required for DTMF sequences to work with Zenitel TCIV intercoms in Sipelia. The DTMF pin configuration on the intercom hardware must be changed.
Workaround
-
Configure a DTMF sequence and select the asterisk (*) for the
Tone option.
- On the TCIV intercom, connect the trigger input to +5v and pin number 1
(this is where you connect the door unit or relay to unlock the
doors).
- In the web page of your intercom, click .
- From the I/O Pin 1 drop-down list, select
Output 1.
- In the web page click .
- From the Choose Relay To Configure drop-down list, select Output 1.
- From the Remote Digit For Timed Relay On drop-down
list, select * (or M-Key ON).
This value must match the Tone setting value you configured for the DTMF sequence in Config Tool.