[KBA-79171] Cannot log on to Genetec Mobile, Genetec Web App, or Security Center Web Client with single sign-on when using a private address
If a private address is used to access Genetec™ Mobile, Genetec™ Web App, or Security Center Web Client, you must add an entry to the redirect list of your identity provider that contains the private address. The format of the entry is based on the application that you are accessing.
If an entry is not added, an error is returned when a single sign-on (SSO) is used to sign in. For example, if you are using Microsoft Azure, you receive the following error:
Applies to
Security Center 5.12.0.0 and later.
Cause
This behavior is caused by a feature that enables users to configure multiple redirect addresses for each role.
Workaround
Do one of the following:
- In the redirect list of your identity provider, enter the private address
that redirects users to Genetec Mobile, Genetec Web App, or Security Center
Web Client using its related format:
Genetec Mobile https://<privateAddress>/MobileOpenID/reply/ Genetec Web App https://<privateAddress>/WebAppOpenId/reply/ Security Center Web Client https://<privateAddress>/SecurityCenterOpenId/reply/ - Access Genetec Mobile, Genetec Web App, or Security Center Web Client using an address that is already in the redirect list of your identity provider.
Status
This will be resolved in a future version of Security Center.