[KBA-79172] "Access denied: Unknown credential" event for an expired cardholder that is reactivated in Security Center 5.11.3.5 - Security Center 5.11.3.5

Applies to
Security Center 5.11.3.5
Last updated
2023-11-27
Internal reference number
3676136
Content type
KB articles
Language
English
Product
Security Center
Version
5.11

[KBA-79172] "Access denied: Unknown credential" event for an expired cardholder that is reactivated in Security Center 5.11.3.5

After upgrading to Security Center 5.11.3.5, when reactivating an expired cardholder after the Access Manager role starts, the cardholder does not get synchronized to the access control unit. This causes the cardholder to be denied access with the Unknown credential reason when presenting a credential to a reader.

Applies to

Security Center 5.11.3.5.

Cause

A coding issue.

Workaround

Restart the Access Manager role to synchronize the reactivated cardholders to the access control units.

Status

This issue will be fixed in Security Center 5.11.3.6.