[KBA-79173] Doors unlocked through double-badge activation do not relock
If you unlocked a door through double-badge activation, when you double-badge again to relock the door, the door does not relock.
Applies to
Mercury controller integration in Synergis™ Softwire 11.4.3 and Synergis™ Cloud Link 3.0.1
NOTE: It
is highly recommended to not upgrade to Synergis Softwire 11.4.3 or to Synergis
Cloud Link 3.0.1 if you are using the double-badge activation
feature.
Cause
A code defect.
Workaround
Lock the door with the Temporary override schedule option:
- From the Security Desk homepage, open the Monitoring task.
- From the entity tree, right-click the door, and then click .
- In the Override unlock schedules dialog box that opens, select Temporary override schedule, and configure the door to lock For 5 minutes.
- Click OK.
- If a dialog box opens asking you if you wish to continue, click
OK.
The door appears locked in the Door widget.
- Confirm that the physical door is locked.
- From the entity tree, right-click the door, and then click .
- If a dialog box opens asking you if you wish to continue, click OK.
Status
This issue is resolved in Synergis Softwire 11.5.0 and Synergis Cloud Link
3.0.2.
NOTE: If
you cannot wait for these versions to be released, and you require an immediate
fix, contact the Genetec™ Technical Assistance
Center.