Genetec 32-bit process is unresponsive on a machine on which Cylance is installed
Cylance installation on a machine can impact any 32-bit Genetec process. To restore operation, manually stop the process or restart Genetec services.
This issue can affect any 32-bit process, including, but not limited to:
- GenetecVideoUnitControl32.exe - The role displays a "Unit Control failed to start on server" warning.
- GenetecArchiverAgent32.exe - The role displays an "Agent failed to start on server" warning.
- Genetec.MediaComponent32.exe - The process has a high memory usage when it is in an idle state.
- GenetecThumbnailGeneration32.exe - Snapshots are not generated.
Applies to
Any version of Security Center with Cylance installed.Cause
An external issue.Workaround
Contact Genetec™ Technical Assistance Center (GTAC) at https://gtap.genetec.com for the workaround.
Status
The issue is being reviewed externally.
NOTE: Contact GTAC for
more detailed documentation about the issue.