[KBA-79179] Prevent card credential synchronization when upgrading Bosch intrusion panel extension to 4.4.54.0 and later - The Bosch intrusion panel extension 4.4 automatically pushes Security Center users without PINs to B or G model panels with firmware of 3.10.034 or later. Unwanted card credentials are then pushed to the panel, which leads to panels getting overloaded with users.

Affected systems are ones that automatically synchronize Security Center cardholders and are using group mappings to map users to the panel. With Bosch intrusion panel extension 4.4.54.0 and later, you can now enable or disable the option to only synchronize cardholders with PINs using the new Only push cardholders with PIN column option.

Applies to

Bosch intrusion panel extensions upgrading from 4.x to 4.4.54.0 and later.

Cause

The initial PIN-less synchronization feature did not include an opt-out setting. After upgrading, the new toggle option is not selected by default. Manually configure the setting to prevent the synchronization of cardholders with card credentials during the upgrade.

Workaround

When upgrading the Bosch intrusion panel extension:

1. Back up the databases (Directory database and Intrusion Manager database).
2. Deactivate the Intrusion Manager role.
3. Install Bosch intrusion panel extension 4.4.54.0 or later.
4. On the Intrusion Manager server, navigate to the install location of Security Center 5.x. The default location is C:\Program Files (x86)\Genetec Security Center 5.x\ConfigurationFiles.
5. Create a file "BoschIntrusionExtraConfig.json" with the content {"pushCardholdersFromGroupsOnlyIfTheyHavePinOverride":"true"}

   

   

6. Activate the Intrusion Manager role.
7. In the Group mappings section, select the Only push cardholders with PIN checkbox to synchronize the groups with only PIN users.
   Once all the configurations are complete in Security Center, you can remove the .json file.

   NOTE: Keeping the .json file prevents the synchronization of users without PINs after upgrading. Without this file, the panel starts the synchronization process after upgrading and adds all cardholders, with and without PINs, to the panel.

Status

More information

For more information on your panel's user limit, refer to your Bosch panel user guide.