[KBA-79180] “Access control unit is taking longer than expected to respond” event description is displayed more after upgrade - This article explains what to do if the Unit warning activated event with the “Access control unit is taking longer than expected to respond” description is generated more frequently after upgrading to Security Center 5.11. - Security Center 5.11 - 5.12

Product
Security Center
Internal reference number
3482988
Content type
KB articles
Version
5.12
5.11
Language
English
Last updated
2024-05-06

[KBA-79180] “Access control unit is taking longer than expected to respond” event description is displayed more after upgrade

Sometimes after upgrading to Security Center 5.11, the Unit warning activated event with the Access control unit is taking longer than expected to respond description is generated more than usual for Synergis™ Cloud Link and legacy Synergis Cloud Link units.

The Unit warning activated event is found in the Access control unit events and Access control health history reports in Security Center.

Applies to

Security Center 5.11.0.x to 5.11.3.6 and 5.12.0.x.

Cause

A coding issue.

Workaround

Upgrade to Security Center 5.11.3.7 or later, or 5.12.1.0.

Status

This issue is resolved in Security Center 5.11.3.7 and later, and 5.12.1.0 and later.