[KBA-79181] SharpV OS 14.3.0 update could fail - This KBA explains what to do when an upgrade to SharpV OS 14.3.0 fails with the error message "The process exit code '1' is not of allowed exit codes '0,3,4,5'". - SharpV OS

Product
SharpV
Internal reference number
3843281, 3838896
Content type
KB articles
Version
14.3
Language
English
Last updated
2024-05-09

[KBA-79181] SharpV OS 14.3.0 update could fail

The update from SharpOS 14.x to SharpV OS 14.3.0 can fail, causing the SharpV unit to be non-functional.

Applies to

SharpV G3 units running SharpOS 14.x.

Cause

The update from SharpOS 14.x to 14.3.0 can fail with the error message "The process exit code '1' is not of allowed exit codes '0,3,4,5'". After the update rollback, the Sharp logs are flooded with the message "Error when invoking FrameAnalyticsDone" and with CMU communication errors. At this point, the video feed is no longer accessible and plate reads are not generated.

Workaround

If the update fails with this error message, contact AutoVu™ Support for assistance.

Status

This issue is resolved in SharpV OS 14.3.1 and later.