[KBA-79182] Issues creating mobile credentials from the Mobile Credential Manager role - This KBA explains why creating a mobile credential from the Mobile Credential Manager role in Security Desk Client 5.12.1.0 may not always work, and provides workarounds to address the issue. - Security Center 5.12.1.0

Product
Security Center
Internal reference number
3870934
Content type
KB articles
Version
5.12
Language
English
Last updated
2024-05-15

[KBA-79182] Issues creating mobile credentials from the Mobile Credential Manager role

When you create a mobile credential from the Mobile Credential Manager role in Security Desk Client 5.12.1.0, the credential might not be created after applying the changes.

Applies to

Security Desk 5.12.1.0

Cause

The credential creation failure is the result of a coding issue.

Workaround

Use one of the following workarounds to address the issue:

  • Create the mobile credential from the Cardholder management task in Security Desk or Config Tool.
  • Re-install Security Center Client 5.12.1.0 and select Repair.

Status

The issue is resolved in Security Center 5.12.1.1.