Resolutions for cardholder warning messages - Key Systems Security Asset Manager 3.0.0

Key Systems Security Asset Manager Plugin Guide 3.0.0
Applies to
Key Systems Security Asset Manager 3.0.0
Last updated
2024-03-01
Content type
Guides > Plugin and extension guides
Language
English
Product
Key Systems Security Asset Manager
Version
3.0

If a configured cardholder is unable to access an asset that they should have access to, a warning message is triggered.

For a cardholder to have their access rights pushed to a cabinet, they must have the following:
  • A valid access rule in the Access rules page of the plugin.
  • An eligible PIN or card credential (based on the cabinet authentication mode).
  • Access to at least one asset from a cabinet.
Warning message Occurs when Resolution
This cabinet does not support multiple schedules for the same cardholder. The cardholder has been assigned multiple access rules with different schedules.
  • Assign the cardholder to a single access rule.
  • Share the same schedule across all access rules.
  • Remove the access rule from the Access rules tab.
This cabinet does not support deny access rules. The cardholder has been assigned a deny access rule. Remove the deny access rule from the Access rules tab.
Unsupported time coverage in one or more schedules. Ensure that each day in a schedule is made up of continuous block of time. The cardholder has been assigned an access rule tied with a schedule not made of a continuous block of time. Remove any gaps from the schedule, or change to a continuous schedule.
Duplicate cardholder PINs detected.
  • The cabinet authentication involves a PIN.
  • Multiple cardholders share the same PIN value for a given cabinet.
 Assign distinct PINs to every cardholder who has access to the cabinet.
Multiple card credentials found. Unable to identify which card to use. Ensure that the cardholder has only one credential that matches the cabinet's card format.
  • The cabinet authentication involves a card.
  • A cardholder has multiple credentials that match the specified card format.
 Ensure the cardholder has only one card credential matching the given format.
Multiple suitable PIN credentials found. Unable to identify which PIN to use. Ensure that the cardholder has only one credential that matches the PIN length of the cabinet.
  • The cabinet authentication involves a PIN.
  • A cardholder has multiple PIN credentials matching the specified PIN length.
 Ensure the cardholder has only one PIN credential matching the given PIN length.
No suitable card credential found for this cardholder. Ensure that the card credential matches the card format of the cabinet.
  • The cabinet authentication involves a card.
  • The cardholder has no credential matching the specified card format.
 Assign the cardholder a credential matching the given format.
No suitable PIN credential found for this cardholder. Ensure that the length of the PIN credential matches the PIN length set during the configuration of the cabinet.
  • The cabinet authentication involves a PIN.
  • A cardholder has no credential matching the specified PIN length.
 Assign the cardholder a credential matching the given PIN length.
This cabinet does not support temporary access rules. The cardholder has been assigned a temporary access rule that is not supported. Remove the deny access rule that has been temporarily assigned to the cardholder.
Unsupported date coverage in one or more schedules. Ensure that each cabinet is assigned to a Daily or Weekly schedule. The cardholder has been assigned an access rule tied with a schedule having a date coverage other than daily or weekly. Assign a daily or weekly schedule.