Advanced mode analytics unavailable in KiwiVision™ - KiwiVision™ 3.1

KiwiVision Video Analytics Plugin Guide 3.1

Applies to
KiwiVision™ 3.1
Last updated
2018-03-16
Content type
Guides
Guides > Plugin and extension guides
Language
English (United States)
Product
KiwiVision™
Version
3.1

Advanced mode analytics are unavailable in the intrusion detector Areas tab.

Cause

Advanced mode analytics are unavailable in the intrusion detector Areas tab when Advanced mode is activated ()

You might encounter one or more of the following symptoms:
  • The Advanced mode analytics grid is missing.

  • The Advanced mode analytics data overlays are missing. This includes active alerts, velocity, path deviation, travel distance, and other analytics information.

  • The alert bar (blue) is missing.

    or

  • Stream Processor memory dumps might be filling your hard drive program data directory (C:/ProgramData/Genetec/Dumps).
    NOTE: The location of these dumps can vary depending on your installation.
These issues are typically caused by problems with the XML configuration.

Solution

Contact Genetec™ Technical Support.