KiwiVision™ Plugin installed, but missing from Security Desk and Config Tool - KiwiVision™ 3.1

KiwiVision Video Analytics Plugin Guide 3.1

Applies to
KiwiVision™ 3.1
Last updated
2018-03-16
Content type
Guides
Guides > Plugin and extension guides
Language
English (United States)
Product
KiwiVision™
Version
3.1

If the plugin role is missing tabs, or the KiwiVision™ options are missing from Security Desk or Config Tool, then the plugin is not installed on your local machine.

To help you troubleshoot this issue, refer to the possible causes and their respective solutions below.

Possible symptoms:

  • In Config Tool, the KiwiVision™ plugin is listed in the Plugins task, however you cannot add a new plugin role, because the KiwiVision Manager or KiwiVision Analyzer role type is missing.
  • In Config Tool, you see the KiwiVision™ plugin is listed in the Plugins task, and you can add a new plugin role, but the role is missing tabs.
  • In Security Desk, you cannot find the Intrusion detector tab or KiwiVision intrusion detector report.

Description of cause: The plugin is not installed on the local computer (or has been uninstalled), the license (certificate) is invalid, or you are missing required user privileges.

Solution 1: Install the plugin on your local computer.

Solution 2: Confirm that the plugin is installed on your Security Center computer:

From the home page in Security Desk or Config Tool, click About > Installed components and check the list for entries that begin with Genetec.Plugins.

Solution 3: Confirm that your system has a license (certificate) for the plugin:

From the home page in Security Desk or Config Tool, click About > Certificates, check the list for the KiwiAnalytics certificate, and make sure that your access permissions are set to Unlimited.