Archiver
Auxiliary Archiver
background
block
Camera events
Camera Integrity Monitor
camera integrity monitoring
compression artifact
digital signature
foreground
intrusion detection
intrusion detection (analytics)
intrusion detection (hardware)
KiwiVision™ Analyzer
KiwiVision™ Camera Integrity Monitor
KiwiVision™ intrusion detector
KiwiVision™ Manager
KiwiVision™ People Counter
pixelation
KiwiVision™ Privacy Protector™
KiwiVision™ Security video analytics
KiwiVision™ video analytics
people counting (analytics)
privacy protection
Privacy Protector™
public task
scheduled task
Security video analytics
tailgating (analytics)
video analytics
video analytics scenario
video stream
Where to find product information
You can find our product documentation in the following locations:
- Genetec™ TechDoc Hub
- The latest documentation is available on the TechDoc Hub. To access the TechDoc Hub, log on to Genetec™ Portal and click TechDoc Hub. Can't find what you're looking for? Contact documentation@genetec.com.
- Installation package
- The Installation Guide and Release Notes are available in the Documentation folder of the installation package. These documents also have a direct download link to the latest version of the document.
- Help
- Security Center client and web-based applications include help, which explains how the product works and provide instructions on how to use the product features. To access the help, click Help, press F1, or tap the ? (question mark) in the different client applications.
Technical support
Genetec™ Technical Assistance Center (GTAC) is committed to providing its worldwide clientele with the best technical support services available. As a customer of Genetec Inc., you have access to TechDoc Hub, where you can find information and search for answers to your product questions.
- Genetec™ TechDoc Hub
- Find articles, manuals, and videos that answer your questions or help you solve
technical issues.
Before contacting GTAC or opening a support case, it is recommended to search TechDoc Hub for potential fixes, workarounds, or known issues.
To access the TechDoc Hub, log on to Genetec™ Portal and click TechDoc Hub. Can't find what you're looking for? Contact documentation@genetec.com.
- Genetec™ Technical Assistance Center (GTAC)
- Contacting GTAC is described in the Genetec™ Lifecycle Management (GLM) documents: Genetec™ Assurance Description and Genetec™ Advantage Description.
Additional resources
If you require additional resources other than the Genetec™ Technical Assistance Center, the following is available to you:- Forum
- The Forum is an easy-to-use message board that allows clients and employees of Genetec Inc. to communicate with each other and discuss many topics, ranging from technical questions to technology tips. You can log on or sign up at https://gtapforum.genetec.com.
- Technical training
- In a professional classroom environment or from the convenience of your own office, our qualified trainers can guide you through system design, installation, operation, and troubleshooting. Technical training services are offered for all products and for customers with a varied level of technical experience, and can be customized to meet your specific needs and objectives. For more information, go to http://www.genetec.com/support/training/training-calendar.
Licensing
- For license activations or resets, please contact GTAC at https://portal.genetec.com/support.
- For issues with license content or part numbers, or concerns about an order, please contact Genetec™ Customer Service at customerservice@genetec.com, or call 1-866-684-8006 (option #3).
- If you require a demo license or have questions regarding pricing, please contact Genetec™ Sales at sales@genetec.com, or call 1-866-684-8006 (option #2).
Hardware product issues and defects
Please contact GTAC at https://portal.genetec.com/support to address any issue regarding Genetec™ appliances or any hardware purchased through Genetec Inc.