Privacy protection does not resume after a hardware restart - KiwiVision™ 4.6.1 | Security Center 5.10.4.0

KiwiVision™ User Guide for Security Center 5.10.4.0

Applies to
KiwiVision™ 4.6.1 | Security Center 5.10.4.0
Last updated
2022-06-22
Content type
Guides > User guides
Language
English (United States)
Product
KiwiVision
Version
4.6

If KiwiVision™ Privacy Protector™ is not functional after a hardware restart, you can troubleshoot the issue.

Privacy Protector™ is programmed to start automatically during system boot. After a scheduled or unexpected system restart, immediately check that Privacy Protector™ has restarted and is functioning as intended.

If privacy protection has not resumed successfully, verify the following before contacting Genetec™ Technical Assistance Center (GTAC):

  • Is the camera network connection active?
  • Does the camera provide an image?
  • Has the IP address of the camera or other network settings, such as firewall rules changed?
  • Is the Security Center Privacy Protector™ module running?
  • If the computer crashed, does the event viewer provide information about the cause?
  • Is the storage used by Privacy Protector™ full?