If the plugin roles are missing tabs or the KiwiVision™ video analytics options are missing from Security Desk or Config Tool, then the KiwiVision™ video analytics plugin is not installed on your local machine.
Symptom
- In Config Tool, the KiwiVision™ Manager and KiwiVision™ Analyzer are listed in the Plugins task but the KiwiVision Manager or KiwiVision Analyzer plugin role types are missing.
- In Config Tool, the KiwiVision Manager and KiwiVision Analyzer roles are listed in the Plugins task, and you can add a new plugin role, but the role is missing tabs.
- In Security Desk, you cannot find the Security video analytics task.
Cause
The plugin is not installed on the local computer (or has been uninstalled), the license (certificate) is invalid, or you are missing required user privileges.
Solution
- Solution 1
- Install the plugin on your local computer.
- Solution 2
- Confirm that the plugin is installed on your Security Center computer:
From the homepage in Security Desk or Config Tool, click and check the list for entries that begin with Genetec.Plugins.
- Solution 3
- Confirm that your system has a certificate for the plugin:
From the Security Desk or Config Tool homepage, click , and check the list for the KiwiVision™ video analytics certificate. Make sure that your access permissions are set to Unlimited.
