Limitations in KiwiVision™ for Security Center 5.9.0.0 - KiwiVision™ 4.3 | Security Center 5.9.0.0

KiwiVision™ User Guide for Security Center 5.9.0.0

series
KiwiVision™ 4.3 | Security Center 5.9.0.0
revised_modified
2020-02-17
category_custom
Guides
Guides > User guides
prodname_custom
KiwiVision
vrm_version
4.3

Limitations are software or hardware issues that cannot be fixed. For certain limitations, workarounds are documented.

KiwiVision™ for Security Center 5.9.0.0 includes the following limitations:
Affected module Issue First reported in Description
Camera Integrity Monitor 1922952 Security Center 5.8 GA After changing the configuration of the Camera Integrity Monitor role, camera integrity monitoring only starts at the next camera check interval.
Privacy Protector™ 2132405 Security Center 5.8 GA Cannot dewarp playback video when privacy protection is enabled for fisheye cameras.
Privacy Protector™ 2020516 Security Center 5.8 GA Using Boost Quality when Privacy Protection is enabled can force the camera into a learning phase where everything is privacy protected.
Privacy Protector™ 1952891 Security Center 5.8 GA Selecting Configure entity for the Camera Integrity Monitor or Privacy Protector from the entity browser in a report task, takes you to System > Roles instead of Video > Modules.
Privacy Protector™ 1919141 Security Center 5.8 GA After defining Privacy Protection Exclusion Zones for a camera, the zones fail to adapt to the new field of view when rotating the video from that camera.
Privacy Protector™ 1796269 Security Center 5.8 GA When a camera is added to an Archiver that is set to encrypt in transit, live streams from that camera are not encrypted when privacy protection is enabled.
Privacy Protector™ 1706499 Security Center 5.7 SR2 In the Security Desk Monitoring task, when privacy protection is enabled and you use the PTZ controls, the whole video becomes blur for over twenty seconds and the PTZ controls might stop working.
Workaround: Disable privacy protection.
Privacy Protector™ 1700125 Security Center 5.7 SR2 Privacy protection: On the camera's Privacy protection page, under Advanced settings, the Startup learning period that you set might not match how long is actually spent analyzing the video to learn the background. For example, if you set the option to 60 seconds, the Startup learning period might take less time to complete.
Workaround: Increase the value of the Startup learning period to compensate for the discrepancy.
Privacy Protector™ 1244216 Security Center 5.7 SR1 If you disable the Privacy Protection feature, you cannot view any of the original non-blurred video. If you then re-enable Privacy Protection, the original non-blurred video is available.
Privacy Protector™ 1126582 Security Center 5.7 SR1 If the Privacy Protection license has been exceeded the video tile displays a message indicating that there are not enough licenses. If you then remove Privacy Protection, the original video stream is not displayed.
Privacy Protector™ 1029592 Security Center 5.7 SR1 When using Privacy Protection, the recording in the timeline and the recording state presented in Security Desk indicates the state of the original stream even if the privacy-protected stream is shown.
Privacy Protector™ 1029576 Security Center 5.7 SR1 When a camera that is configured to be encrypted uses Privacy Protection, the original stream is encrypted but the privacy protected stream (the blurred one) is not encrypted.
  • Security Video Analytics
  • People Counter
2212199 Security Center 5.9.0.0

(plugin 4.3.0)

In Config Tool, you can apply video analytics scenarios on body-wearable cameras, even if no live video is received from the camera.
  • Security Video Analytics
  • People Counter
2230930 Security Center 5.8.1.0

(plugin 4.2 GA)

When you open the Security Desk Monitoring task, past analytics events listed in the report pane do not have snapshots.
Workaround: To see the snapshots of past analytics events, generate a report from the Security video analytics task.
  • Security Video Analytics
  • People Counter
2140741 Security Center 5.8.1.0

(plugin 4.2 GA)

If you enable overlays for KiwiVision™ video analytics on a federated camera, overlays are not displayed in Security Desk. Video overlays are not supported with federated cameras.
  • Security Video Analytics
  • People Counter
2117862 Security Center 5.7 SR5

(plugin 4.1 GA)

When you enable the Alerts overlays for an object detection scenario, the overlays are not displayed as expected. The red bounding box, which highlights the detection that triggered an alert, is only displayed while the Alert cooldown is active.
  • Security Video Analytics
  • People Counter
2030344 Security Center 5.7 SR5

(plugin 4.1 GA)

In Config Tool, some messages about the KiwiVision™ Manager and KiwiVision™ Analyzer roles are displayed in the system language instead of the language set for Security Center.
  • Security Video Analytics
  • People Counter
2024739 Security Center 5.7 SR5

(plugin 4.1 GA)

If your Security Center license includes license parts for a newer version of KiwiVision™ video analytics than the version you have installed, any new features enabled by the license parts are not available.
Workaround: Ensure that you install the version of KiwiVision™ video analytics that the license parts apply to.
  • Security Video Analytics
  • People Counter
1963249 Security Center 5.7 SR5

(plugin 4.1 GA)

If the Security video analytics report privilege is added or removed from a user, while the user is logged on to Security Desk, the change does not take effect until the user logs off from Security Desk and then logs back on.
  • Security Video Analytics
  • People Counter
1915630 Security Center 5.7 SR5

(plugin 4.1 GA)

The Security video analytics report and Modify security video analytics privileges are not included in the default privilege templates used to create users.
Workaround: Create a user group that has the Security video analytics report and Modify security video analytics privileges, and add users to that user group.
  • Security Video Analytics
  • People Counter
1533986 Security Center 5.7 SR5

(plugin 4.1 GA)

When the KiwiVision™ Manager and KiwiVision™ Analyzer roles are offline, no errors are listed in the Diagnostic window.
  • Security Video Analytics
  • People Counter
1799880 Security Center 5.7 SR3

(plugin 4.0 GA)

Event snapshots are not saved for a camera with privacy protection enabled. This ensures that unpixelated snapshots are not shown.
  • Security Video Analytics
  • People Counter
1799877 Security Center 5.7 SR3

(plugin 4.0 GA)

When upgrading KiwiVision™ video analytics from 3.x to 4.x, the bounding boxes are not drawn into event images of existing configurations.
Workaround: Open and save each KiwiVision™ Intrusion Detector configuration that has this issue and it will be automatically resolved.
  • Security Video Analytics
  • People Counter
1799876 Security Center 5.7 SR3

(plugin 4.0 GA)

When importing or loading settings from the database, slider settings that are below the minimum or above the maximum value are not shown until the slider is clicked.
  • Security Video Analytics
  • People Counter
982967 Security Center 5.7 SR3

(plugin 4.0 GA)

Config Tool: On the Perspective and Areas pages, KiwiVision™ video analytics annotations are not redrawn until a new video frame is received. This can cause the UI to update slowly if the video frame rate is low.
  • Security Video Analytics
  • People Counter
1008244 Security Center 5.7 SR2

(plugin 3.1)

When an analytic is not dispatched or the KiwiVision™ video analytics roles are deleted without a proper shutdown, the lifespan of the static area overlay is 2 minutes, starting from the last time an Analyzer role used it.
  • Security Video Analytics
  • People Counter
1008239 Security Center 5.7 SR2

(plugin 3.1)

Config Tool: Importing an XML configuration file from the Genetec™ Config Tool into the standalone KiwiVision™ Configuration tool is not supported.
  • Security Video Analytics
  • People Counter
952755 Security Center 5.7 SR2

(plugin 3.1)

KiwiVision™ video analytics is not responsive to license modifications.
Workaround: If the license count is modified, restart the KiwiVision™ Manager for the changes to take effect.