Movement grid not shown in KiwiVision™ video analytics - KiwiVision™ 4.3 | Security Center 5.9.0.0

KiwiVision™ User Guide for Security Center 5.9.0.0

Applies to
KiwiVision™ 4.3 | Security Center 5.9.0.0
Last updated
2020-02-17
Content type
Guides
Guides > User guides
Language
English (United States)
Product line
KiwiVision
Version
4.3

When the Show movement grid option is enabled on the Areas page of an analytics scenario, the movement grid is not displayed.

Symptom

  • The movement grid is missing.

  • The movement grid analytics data overlays are missing. This includes active alerts, velocity, path deviation, travel distance, and other analytics information.

  • The alert bar is missing.

    or

Cause

These issues are typically caused by problems with the configuration.

Solution

Stream Processor memory dumps might be created in your hard drive program data directory (C:/ProgramData/Genetec/Dumps).

NOTE: The location of these dump files vary depending on your installation.

Look for the latest dump files that have Genetec.Plugins.Kiwi.AnalysisWorker.exe or GenetecPlugin.exe_XXX included in the file name, and send the files to Genetec™ Technical Support.