Unable to connect to database in KiwiVision™ video analytics - KiwiVision™ 4.3 | Security Center 5.9.0.0

KiwiVision™ User Guide for Security Center 5.9.0.0

Applies to
KiwiVision™ 4.3 | Security Center 5.9.0.0
Last updated
2020-02-17
Content type
Guides
Guides > User guides
Language
English (United States)
Product line
KiwiVision
Version
4.3

Unable to connect to KiwiVision™ video analytics SQL server database.

Cause

Unable to connect to KiwiVision™ video analytics SQL server database because of a database connection failure.

You might encounter one or more of the following messages:
  • Unable to connect
  • Connecting
  • Database connection failure

Solution

Best Practice: Ensure that the SQL server databases across all systems use the same database version. For example, the SQL version installed with Security Center.
  • Check SQL server database permissions.
  • Check that TCP/IP is enabled.

For more information about connecting roles to remote SQL servers, see Connecting roles to remote database servers.