Limitations in the Lenel OnGuard plugin 5.1.3 - OnGuard 5.1.3

Lenel OnGuard Plugin Guide 5.1.3

Applies to
OnGuard 5.1.3
Last updated
Content type
Guides > Plugin and extension guides
Plugin and extension guides

The OnGuard plugin 5.1.3 includes the following known limitations.

Issue First reported in Description
2989278 5.1.2 The State field in the Global Cardholder Synchronizer role Peripherals page and System status task remains empty for OnGuard intrusion inputs.
3297892 5.1.0 Sending an OpenDoor command from Security Center to the OpenAccess API returns an Open Door Command event only after the door is relocked.
3244200 5.1.0 It can take up to 30 seconds for the OnGuard system to detect a disconnection with the OnGuard proxy. Security Center does not receive events that occur during that time. This causes a mismatch between the events sent from OnGuard and those received by Security Center.
2990244 5.1.0 When the synchronization of a Bosch intrusion panel occurs in OnGuard, the OnGuard system and the OpenAccess API crash.
Workaround: In your OnGuard system, mark Bosch panels as disabled to avoid synchronization.
2989689 5.1.0 If the status of a panel changes, its status is updated in Security Center. However, the running state of inputs and outputs on the panel is not updated in Security Center until a synchronization occurs.
2975439 5.1.0 Redefining the predefined cardholder field types using the FormsDesigner app from OnGuard is not supported.
2632671 5.1.0 Cardholder pictures are not recompressed when imported into the Security Center Directory database from OnGuard. Host the Directory database on an SQL Standard Server or better if cardholder pictures are large, or if large volumes of cardholder pictures are being imported from the OnGuard system.
2563421 5.0 Visitors are not supported through Federation. As a result, visitor activities on federated sites cannot be reported.
370910 4.0 When a cardholder opens and closes doors, the door status does not change in the Security Desk door widget.
370877 4.0 The armed or disarmed status of an intrusion detection area is not available in the Security Desk widget.
340486 4.0 If any alarms are modified in the OnGuard system using the Active alarm checkbox, the changes are not reflected in Security Center.
Workaround: Restart the proxy service and the OpenAccess service.