MCE Sentry reader unable to recognize cardholder credentials - MCE Sentry Destination Dispatch 3.0.0

MCE Sentry Destination Dispatch Plugin Guide 3.0.0

Applies to
MCE Sentry Destination Dispatch 3.0.0
Last updated
2022-11-09
Content type
Guides > Plugin and extension guides
Language
English
Product
MCE Sentry Destination Dispatch
Version
3.0

If an MCE Sentry reader is unable to detect cardholder credentials, the Use MCE Sentry readers option may be disabled in the plugin.

Symptoms

When a cardholder swipes their credential at an MCE Sentry reader, nothing happens.

Causes

The Use MCE Sentry readers toggle in the Properties page of the plugin is set to OFF.

Solutions

In the Plugins task, navigate to MCE Sentry > Properties > Configuration, and turn on the Use MCE Sentry readers option.

Properties page of the MCE Sentry plugin for Security Center