Access denied for a credential that is listed in Security Center and MorphoManager - Morpho Biometrics 3.0

Morpho Biometrics Plugin Guide 3.0

Applies to
Morpho Biometrics 3.0
Last updated
2021-06-11
Content type
Guides > Plugin and extension guides
Language
English
Product
Morpho Biometrics
Version
3.0

When biometric data is presented to a Morpho reader, the door does not open, and Security Center shows access denied. However, when the credential linked to the biometric data is presented to a Security Center reader, the door opens, and Security Center shows access granted.

To help you troubleshoot this issue, refer to the possible causes and their respective solutions below.

Symptoms:Security Center shows access denied on controller (reader), but the cardholder is in the list of users shown in MorphoManager Client.
Cause:

The credential is associated to one of the built-in Wiegand profiles in MorphoManager.

Incorrect credential format configured in MorphoManager Client.

Incorrect Wiegand format specified in the Morpho user policy.

Incorrect user policy being used for the reader.

Solutions:

Make sure that the following configurations were done correctly in MorphoManager Client as described in Guidelines for configuring MorphoManager to work with Security Center:

  • A custom Wiegand profile was created for the Security Center credential and the profile uses the entire field as a card number.

  • The correct user policy is associated to the custom Wiegand profile.

  • The biometric device (reader) is associated to the correct user policy.