When biometric data is presented to a Morpho reader, the door does not open, and Security Center shows access denied. However, when the credential linked to the biometric data is presented to a Security Center reader, the door opens, and Security Center shows access granted.
To help you troubleshoot this issue, refer to the possible causes and their respective solutions below.Symptoms:Security Center shows access denied on controller (reader), but the cardholder is in the list of users shown in MorphoManager Client.
The credential is associated to one of the built-in Wiegand profiles in MorphoManager.
Incorrect credential format configured in MorphoManager Client.
Incorrect Wiegand format specified in the Morpho user policy.
Incorrect user policy being used for the reader.Solutions:
Make sure that the following configurations were done correctly in MorphoManager Client as described in Guidelines for configuring MorphoManager to work with Security Center:
A custom Wiegand profile was created for the Security Center credential and the profile uses the entire field as a card number.
The correct user policy is associated to the custom Wiegand profile.
The biometric device (reader) is associated to the correct user policy.