When biometric data is presented to a Morpho reader, the door does not open, and Security Center shows access denied. However, when the credential linked to the biometric data is presented to a Security Center reader, the door opens, and Security Center shows access granted.
To help you troubleshoot this issue, refer to the possible causes and their respective
solutions below.
Symptoms: Security Center shows access denied on controller (reader), but the cardholder is in the list of users shown in MorphoManager Client.
Cause:
Solutions:
- The credential is associated to one of the built-in Wiegand profiles in MorphoManager instead of a custom Wiegand profile.
- Incorrect credential format configured in MorphoManager Client.
- Incorrect Wiegand format selected in the Morpho user policy.
- Incorrect user policy being used for the reader.
Make sure that the following configurations were done correctly in MorphoManager Client as described in Configuring MorphoManager to work with Security Center:
- A custom Wiegand profile was created for the Security Center credential and the profile uses the
entire field as a card number.NOTE: The built-in formats in the MorphoManager software must not be used.
- The correct user policy is associated to the custom Wiegand profile.
- The biometric device (reader) is associated to the correct user policy.