Limitations are software or hardware issues that cannot be fixed. For certain limitations, workarounds are documented.
The Morse Watchmans KeyWatcher Touch plugin 3.0 includes the following limitations.
|1511886||Changes made to a Morse Watchmans site are not automatically shown in
Tool or Security
Workaround: Reactivate the plugin.
|1512561||After you delete a custom field related to a Morse Watchmans site, reactivating the plugin sets cardholders' selected profile for the site to "No Profile".|
|1589348||If invalid credentials are entered in the Properties tab of the plugin, attempts by the plugin to synchronize stops. Attempts start again after the user enters the correct credentials.|
|1674457||If a user lacks access to a Morse Watchmans site, their User ID cannot be
updated. This is true even if the user exists in the Morse Watchmans system.
Workaround: Provide the user with access to a Morse Watchmans site.
|1786657||The User Id field in the Morse Watchmans cardholder page can be modified. Changes made in this field are not synchronized with the Morse Watchmans Keywatcher TrueTouch system and are eventually overwritten.|
|1798780||The plugin cannot differentiate events from Morse Watchmans key lockers that
have the same name and are found on the same site.
Workaround: Provide different names to the key lockers found on a Morse Watchmans site.
|1798787||If you create a cardholder but don't receive an acknowledgment from the Morse Watchmans system, the create request will be resent and the user will be created twice. The first user's instance will not have any credentials, card formats or rights.|
|1825224||Licenses cannot be applied dynamically.
Workaround: When you add a new license, you must reactivate the plugin.
|1825794||Morse Watchmans events are not available in the credentials report.
Workaround: Use the cardholder activities report.
|1865275||Switching between different Morse Watchmans Keywatcher TrueTouch servers will result in unexpected behavior. It is only supported to allow changes to IP or DNS names.|
|1895109||A Morse Watchmans access rule that is assigned to a cardholder in Security
Center should be automatically
Workaround: Manually refresh the plugin.
|1895386||A generic error message is returned when you connect the plugin to an existing endpoint.|
|1895460||If the time difference between the system clocks of the Morse Watchmans and Security Center servers is greater than 10 minutes, Windows will sever the connection between the two servers.|
|1895492||If a key cabinet loses its internet connection, its status in Security Center doesn't change.|
|1895495||When configuring a Morse Watchmans access rule in Config Tool, you cannot see assets that belong to other plugins.|
|1899350||If a cardholder profile is changed in Morse Watchmans TrueTouch, it is not
overridden by Security
Workaround: Close and open the user in Morse Watchmans TrueTouch.
|1922975||Federated cardholders cannot be assigned access to a Morse Watchmans site.|
|1923155||KeyWatcher Touch lockers, asset groups and assets are not displayed through Federation™.|
|1961702||The Morse Watchmans Key Status report returns no result if you only select a
Workaround: Select a site to obtain the status of assets.
|1978944||The plugin does not support the Set expiration on first use option for cardholders, as key cabinets do not trigger the access control event required for this feature to work.|
|1979173||The plugin does not support the Set expiration on first use option for cardholder credentials, as key cabinets do not trigger the access control event required for this feature to work.|