Moving from Security Center Mobile 4.x to Web Client 5.x and Genetec™ Mobile - Security Center Mobile 4.1 | Security Center 5.7 and later | Genetec Mobile

Applies to
Security Center Mobile 4.1 | Security Center 5.7 and later | Genetec Mobile
Last updated
2023-11-16
Language
English
Product
Genetec Mobile
Security Center

Moving from Security Center Mobile 4.x to Web Client 5.x and Genetec Mobile

Security Center Mobile 4.x is not supported in Security Center 5.8 or later. To start using Security Center Web Client and Genetec™ Mobile, follow this process.

Step Description See
1. Uninstall Mobile Server 4.x Uninstall all the Mobile Servers that you had on your Security Center Mobile 4.x system. Uninstalling Mobile Server in silent mode
2. Uninstall Mobile Server Extension 1.0 If you are using the Security Center Threat Level app, uninstall the Mobile Server Extension 1.0 from the server that Mobile Server 4.x was running on.

By default, the installation package is here: C:\Program Files (x86)\Genetec Security Center Mobile Server Extension 1.0.

 Not applicable
3. Make sure you have the right license options Make sure you have the right license options in Security Center for Web Client and Genetec Mobile.
The following license options used to be for Security Center Mobile 4.x and have changed functions in Security Center 5.8 and later:
Number of mobile device servers
Maximum number of servers allowed on your system that can host Mobile Server roles.
Number of mobile devices (product code GSC-1MobileU)
Maximum number of mobile devices that can connect simultaneously to Mobile Server roles on your system, using the Genetec Mobile app.
Number of Web Clients (product code GSC-1U)
Maximum number of Web Client applications that can connect simultaneously to Web Server roles on your system.
4. Set up the Mobile Server role Set up the Mobile Server role in Security Center to manage the Genetec Mobile apps.
  1. Decide how many Mobile Server roles you need and which servers to run the roles on.

    By default, the Mobile Server role is hosted on the main the server in Security Center. You might want to move the role to an expansion server or to a dedicated server that you were previously using for Mobile Server 4.x.

  2. Configure the Mobile Server roles.
5. Set up the Web Client Server role Set up the Web Client Server role in Security Center to manage the Web Client.
  1. Decide how many Web Server roles you need and which servers to run the roles on.

    By default, the Web Server role is hosted on the main server in Security Center. You might want to move the role to an expansion server or to a dedicated server that you were previously using for Mobile Server 4.x.

  2. Create the Web Server roles.
  3. Configure the Web Server roles.
6. Inform your Security Center users about the changes
  • Legacy mobile apps no longer work with Security Center 5.8 or later. Delete the following apps from your mobile devices and install the Genetec Mobile app:
    GSC Mobile (later renamed to Security Center Legacy)
    Mobile app 4.x for Android and Apple devices.
    Security Center Mobile Preview
    Mobile app 4.x for Windows devices.
    Security Center Threat Level
    Security Center Threat Level app that was released in Security Center Mobile 4.1 SR4.
    Genetec Security Center app
    Mobile app that succeeded Mobile app 4.x.
  • The URL for Web Client 4.x no longer works with Security Center 5.8 or later. To log on to Security Center using the new Web Client, you need a new URL.
NOTE: If you are using Security Center 5.11 or later, you can migrate from Web Client to Genetec™ Web App.

Comparing Mobile Server 4.x and Mobile Server role 5.x

If you are upgrading to Security Center 5.8 or later and are replacing your Security Center Mobile 4.x solution, it is important to understand how the Mobile Server role differs from the legacy Mobile Server component 4.x.

Item Mobile Server 4.x Mobile Server role 5.x
Platform/OS Platform independent component that connects to the Security Center Directory Role that is part of the Security Center core platform
Installation Standalone installation Installed with Security Center
Server configuration Web pages using Mobile admin Config Tool
Applications that connect to Security Center through Mobile Server
  • Web Client 4.x
  • Security Center Legacy (Mobile app 4.x)
  • Security Center Threat Level app
 Genetec Mobile app
Default ports
Server administrator port (only needed if Mobile Admin is outside LAN)
Inbound TCP 443
Connection port for Web Client
Inbound TCP 443
Connection port for Mobile app
Inbound TCP 8100
Video streaming port
Inbound TCP 8101
Connection port for mobile devices
Inbound TCP 443
Adding mobile devices to an Archiver role for video streaming and storage
Outbound TCP 9000-10000
License options in Security Center Number of mobile device servers Number of mobile device servers
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Comparing Web Client 4.x and Web Client 5.x

If you are upgrading to Security Center 5.8 or later and are replacing your Security Center Mobile 4.x solution, it is important to understand how the Security Center Web Client differs from the legacy Web Client 4.x.

Item Web Client 4.x Security Center Web Cient 5.x
Platform/OS Platform independent Part of Security Center core
Security Center connection Through Mobile Server 4.x Through Web Server role
Server configuration Web pages using Mobile admin Config Tool
Video streaming Through Mobile Server 4.x Through Security Center Media Gateway role
URL http or https://host/WebClient

Host is the host name or IP address of the Mobile Server computer.

 http or https://host:port/web address
  • Host:port is the host name or IP address and connection port of the server that hosts the Web Server role.
  • The default web address is SecurityCenter
Default ports
Connection port to Mobile Server
TCP 443
MJPEG video streaming port
Inbound TCP 443
Connection port to server hosting Web Server role
TCP 443
Video stream requests through Media Gateway role
Inbound: TCP 80, 443

Outbound: TCP 554, 560, 960 for new installations of Security Center 5.8 and later, 5004 for systems upgraded from Security Center 5.6 or 5.7
License options in Security Center Number of Web Clients Number of Web Clients
User privileges in Security Center Web Client Web Client

Security Center Web Client 5.x also has features that were not available in the legacy Web Client 4.x, such as managing visitors, setting threat levels, triggering alarms, and much more. To learn about the features in Web Client 5.x, see the Security Center Web Client Quick Start Guide.

Comparing Mobile app 4.x and Genetec Mobile

If you are upgrading to Security Center 5.8 or later and are replacing your Security Center Mobile 4.x solution, it is important to understand how the Genetec Mobile app differs from the legacy Mobile app 4.x.

Item Mobile app 4.x Genetec Mobile
Platform/OS Platform independent Part of Security Center core
Security Center connection Through Mobile Server 4.x Through Mobile Server role
Server configuration Web pages using Mobile admin Config Tool
Video streaming Through Mobile Server 4.x Through Security Center Media Gateway role
Connection information The following connection settings are required on the Mobile app:
Server
IP address of the Mobile Server.
Port
Connection port number to Mobile Server.
 http or https://host:port/web address
  • Host:port is the host name or IP address and connection port of the server that hosts the Mobile Server role.
  • The default web address is Mobile.
Default ports
Connection port to Mobile Server
TCP 8100
Video streaming port
Inbound TCP 8101
Connection port to server hosting Mobile Server role
TCP 443
Video stream requests through Media Gateway role
Inbound: TCP 80, 443

Outbound: TCP 554, 560, 960 for new installations of Security Center 5.8 and later, 5004 for systems upgraded from Security Center 5.6 or 5.7
License options in Security Center Number of mobile devices Number of mobile devices
User privileges in Security Center Mobile application Mobile application

Genetec Mobile also has features that were not available in the legacy Mobile app 4.x. To learn about the features in Genetec Mobile, see the Genetec Mobile Getting Started Guide.