To be eligible for technical support, you must install the plugin with versions of Security Center and third-party software that are certified or supported by design.
|Plugin||Third-party version||Certified Security Center version|
|OnGuard 4.0||Certified: 7.0, 7.1, 7.2, 7.3, 7.4, and 7.5||5.4, 5.5, 5.6, 5.7, 5.8, 5.9|
Product compatibility indicates that the product supports and can run with specific versions of other products. A product is compatible when it meets one of the following certification levels:
- Genetec Inc. has tested and validated the product.
- Supported by design
- The product has similar characteristics or is a newer version of a certified
version, but Genetec Inc. has
not tested or validated the product.NOTE: Minor versions of a major release are supported by design. For example, if 126.96.36.199 is listed, then subsequent 5.8.n.0 are supported by design. If a major release is not listed, then it is not supported.