If you want to modify the building segments that were created in the Otis CompassPlus™ system, you can add or remove segments, or floors within segments, in Security Center.
What you should know
Segmentation allows you to separate passengers into different elevator cars based on which segments they are members of, allow passengers to travel within the same segment, and configure travel between segments. The feature speeds up travel and prevents wait times by dividing your building and designating elevator cars for specific passengers.
The segmentation settings are controlled by the Destination Entry Server (DES) in the CompassPlus™ system. The building segments from the CompassPlus™ system are synchronized in Security Center. In Config Tool you can associate a segment with a floor. The remainder of the segmentation settings are configured in the CompassPlus™ system.
The segmentation feature is only supported if Security Center is the only system, apart from the CompassPlus™ system, from which the segmentation settings are modified.